We stand behind each and every custom product we sell and take great pride in our meticulous handcrafted quality. Our products meet the highest standards of quality and workmanship, and must pass our rigorous quality inspection process before leaving the factory. Because items are custom-made to your exact specifications, we cannot offer free returns or refunds if you decide you prefer a different style, plating, PMS color etc after production begins.
We built our reputation one satisfied customer at a time—and we intend to keep it that way. That's why your order should meet or exceed your expectations.
Due to the rising costs of sterling silver and gold 10k/14k products, those projects are not eligible for a refund.
If you're not satisfied, we'll work with you to find a solution to your project.
