Frequently Asked Questions

What is your minimum order requirement?

The minimum order required for all our pin styles is 50 pins. Quantities less than minimum is available on a case-by-case basis, please contact us for details.

I have no artwork, can you help?

Yes, absolutely! We offer FREE art and design services with every order!

After I place my order, when will I receive my pins?

Our delivery times range between one and four weeks after receipt of an order and approval of artwork (please refer to the appropriate item on this website for the normal delivery times listed). However, some delivery times may vary depending upon the quantity, production methods used, or uniqueness of your design requirements.

What if I need to make changes or cancel my order after it's in production?

Any changes or cancellations are subject to charges based on costs incurred up to time of your request. No change is accepted once an order is in production. It will be processed as a new order.

How should I supply my own artwork to you?

Most preferred format is Illustrator or .eps vector artwork and all fonts converted to outlines/curves. We also accept .jpg, .pdf, .tiff, .png, .psd or .bmp files (please enlarge artwork 4 times larger than the pin size). We highly recommend the use of Pantone Matching System colors in your art in order to reproduce the colors you require. For our Printed Pins, artwork should be at least 300 dpi or higher.

Will I receive an art proof before you produce my pins?

Yes, we will send you a proof after receipt of your order and will not produce your pins until we get your approval of the artwork.

Do you offer a guarantee?

Yes! We feel our 100% satisfaction guarantee is the best in the industry. We guarantee all our products to be of the highest quality and superior craftsmanship. If for any reason, you are not completely satisfied with your purchase, we will either promptly refund your money in full, or re-make your order FREE OF CHARGE—whichever you prefer, no questions asked.

What are your payment terms?

Payment is required with order. We accept Visa, MasterCard, American Express, Discover, PayPal, eCheck, ACH or wire transfer.

How will you ship my order?

All orders are shipped free of charge to the continental USA via standard shipping service. Orders requiring air freight services will be charged accordingly. For shipments outside of the USA, please contact us for shipping rates.

What back attachment will come with my pins?

All pins include a butterfly clutch. Additional attachment options are also available.

How will my pins be packaged?

All pins are individually poly bagged. Alternative packaging is also available.

Do you offer a discount to non-profit organizations?

Yes, we offer a 10% discount off our regular lapel pin prices to 501(c) organizations.